Dr. Tan Lay Hong

Universiti Teknikal Malaysia Melaka, Malaysia

Dr. Tan Lay Hong currently holds the position of Senior Lecturer at the Faculty of Technology Management and Technopreneurship at Universiti Teknikal Malaysia Melaka (UTeM), Malaysia. She completed her doctoral studies at the Faculty of Technology Management and Technoentrepreneurship at UTeM. Her fields of expertise include Service Marketing, Service Quality, Quality Management, Technology Management and Sustainable Management. In addition to her academic pursuits, Dr. Tan has accumulated several years of lecturing experience at various colleges and prestigious universities. Additionally, Dr. Tan has gained extensive industrial experience, particularly in the food manufacturing sector. Her expertise in this domain demonstrated her practical knowledge of the industry and its associated challenges. This experience likely allows her to provide valuable insights into her students and enrich her teaching with real-world examples. Furthermore, Dr. Tan's involvement in government projects highlights her ability to engage in public-sector initiatives. By focusing on these projects, they are likely to gain a comprehensive understanding of government processes and the challenges and opportunities they present. This experience positions her as a well-rounded professional who can contribute not only to academia, but also to broader societal development.